Terms of Service

1. Agreement to Terms

These Terms of Service govern your use of the Hidn London website and any purchases made through it. The website is operated by KJ Ecom.

By accessing or using our website, you agree to be bound by these Terms and our related policies, including our Privacy Policy, Shipping Policy, and Return & Refund Policy.

If you don't agree with these Terms, please stop using the website.

By using this website, you confirm that you are at least 18 years old, or the legal age of majority in your place of residence.

2. Use of the Website

You agree to use this website only for lawful purposes. You must not:

  • Break any applicable laws or regulations
  • Interfere with the website's security or functionality
  • Upload malicious code, viruses, or harmful content
  • Use the website for fraudulent or unauthorised activity

We reserve the right to restrict or terminate access if we suspect misuse.

3. Intellectual Property

All content on this website — including text, images, branding, graphics, logos, and design — is owned by or licensed to KJ Ecom and is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, or use any content from this website without our prior written permission.

4. Product Information & Availability

We aim to present accurate product descriptions, images, and pricing. However:

  • Product availability may change without notice
  • Colours may vary depending on your device or screen settings
  • Product descriptions are provided for general guidance

We reserve the right to limit quantities or discontinue products at any time.

5. Orders & Payment

Placing an order is an offer to purchase products from Hidn London.

We reserve the right to accept, decline, or cancel orders for reasons including:

  • Payment authorisation issues
  • Suspected fraud or misuse
  • Pricing or technical errors
  • Product availability

Payments are processed securely through Shopify and its payment partners.

You agree to provide accurate and complete billing and shipping information.

6. Pricing & Errors

Prices may change without prior notice.

Occasionally, errors in pricing, product descriptions, or availability may occur. We reserve the right to correct such errors and to cancel or adjust orders where necessary.

7. Shipping & Delivery

Estimated delivery times are provided for guidance only and aren't guaranteed.

Delays may occur due to factors such as:

  • Carrier disruptions
  • Weather conditions
  • Operational delays
  • High shipping volumes

Customers are responsible for providing accurate delivery information when placing an order.

8. Returns, Refunds & Cancellations

Returns and refunds are handled according to our Return & Refund Policy. Key points include:

  • Returns may be requested within 30 days of delivery
  • Orders may be cancelled within 24 hours of purchase
  • Returned items must meet our eligibility requirements

Please review the full policy for further details. This does not affect your statutory rights as a UK consumer.

9. Accounts & User Responsibility

If you create an account on our website, you're responsible for keeping your login details confidential and for all activity that takes place under your account.

10. Third-Party Services

Our website may contain links to third-party services, tools, or websites. We don't control these and aren't responsible for their content, policies, or practices.

11. User Feedback & Submissions

Any feedback, suggestions, reviews, or other submissions you provide may be used by Hidn London without restriction or compensation. You agree that your submissions won't break any laws or infringe any third-party rights.

12. Disclaimer of Warranties

This website and all products are provided "as is" and "as available."

We don't guarantee that the website will operate uninterrupted, secure, or error-free.

To the fullest extent permitted by law, we disclaim all warranties, express or implied. Nothing in this section affects your statutory rights as a consumer.

13. Limitation of Liability

To the extent permitted by law, KJ Ecom shall not be liable for any indirect, incidental, or consequential damages arising from your use of the website or the products purchased through it.

Nothing in these Terms limits or excludes any rights that cannot be limited or excluded under applicable law, including your statutory rights as a UK consumer.

14. Indemnification

You agree to indemnify and hold harmless KJ Ecom, its affiliates, employees, and partners from any claims, damages, or expenses arising from:

  • Your breach of these Terms
  • Your misuse of the website
  • Your violation of applicable laws

15. Termination

We reserve the right to suspend or terminate access to our website at any time if we believe these Terms have been violated.

16. Governing Law

These Terms are governed by the laws of the Netherlands. If you're a consumer resident in the United Kingdom, you'll also benefit from any mandatory protections you're entitled to under UK consumer law, and nothing in these Terms removes those rights. Where UK consumer law allows, you may also bring proceedings in the courts of your place of residence.

17. Changes to These Terms

We may update these Terms of Service from time to time. Any changes will be posted on this page, and continued use of the website means you accept the revised Terms.

18. Contact Information

Hidn London is owned and operated by KJ Ecom, a company registered in the Netherlands.

Registration Number: 91412749

Address: Anthonetta Kuijlstraat 49B, 3066 GS Rotterdam, Netherlands

Customer Support Hours: Monday to Friday, 9:00 AM – 5:00 PM (UK time)

Email: support@hidn-london.com

Phone:

Contact Form: Submit your question via our Contact Us page.

Our support team typically responds within 24 hours on business days.