Privacy Policy

At Hidn London, we take your privacy seriously. This policy sets out how KJ Ecom looks after your personal information when you browse or shop on our website, in line with the UK GDPR, the Data Protection Act 2018, and the EU GDPR. By using our site, you're agreeing to the way we handle your data as described below. If you're not comfortable with it, we'd recommend not continuing to use the site.

Contact Information

Hidn London is owned and operated by KJ Ecom, a company registered in the Netherlands.

Registration Number: 91412749

Address: Anthonetta Kuijlstraat 49B, 3066 GS Rotterdam, Netherlands

Customer Support Hours: Monday to Friday, 9:00 AM – 5:00 PM (UK time)

Email: support@hidn-london.com

Phone: +31 6 44749060

Contact Form: Submit your question via our Contact Us page.

Our support team typically responds within 24 hours on business days.

What We Collect

As you browse and shop with us, we may collect a few different types of information, including:

• Details you give us directly — such as your name, contact details, and delivery or billing address
• A record of your orders, returns, and any messages you exchange with our team
• Technical and browsing information such as your IP address, browser version, and how you move around our site
• Information gathered through cookies and similar technologies on our website

How We Use Your Data

We use the information we hold about you for a number of purposes, including:

• Processing and delivering your orders and handling payments
• Providing helpful customer support and answering your questions
• Keeping you updated on your order status and anything relevant to it
• Protecting the security and smooth running of our website
• Improving the way you experience shopping with us
• Detecting and preventing fraud or any suspicious activity

We only process your data where we have a lawful reason to do so under the UK GDPR, the Data Protection Act 2018, and the EU GDPR — for example, because it's necessary to fulfil your order (performance of a contract), because we have a legitimate interest such as keeping our site secure, because you've given consent (such as for marketing), or because we're required to by law.

How Payments Are Handled

Every transaction on the Hidn London website is processed securely through Shopify and its trusted payment partners. We never store your full card details — all sensitive payment information is handled exclusively by our payment providers.

Who We Share Your Information With

To keep our business running, we may share certain information with trusted third-party partners. This can include:

• Companies that process payments on our behalf
• Courier and logistics partners who handle your deliveries
• Tools and platforms we use to communicate with customers
• Providers responsible for hosting and maintaining our website

These partners only handle your data to carry out their role and are required to keep it secure. We may also share information where the law requires it, or where we need to protect our rights. We never sell or rent your personal data.

International Data Transfers

We're based in the Netherlands, within the European Economic Area (EEA). Where your data is transferred from the UK to us, it's protected by the UK's adequacy decision for the EEA. Some of our service providers (such as Shopify) may process data outside the UK and EEA — where that happens, the transfer is covered by an appropriate safeguard, such as an adequacy decision, the UK International Data Transfer Agreement, or EU Standard Contractual Clauses.

Cookies

We use cookies on our website to keep it working properly, understand how visitors use the site, and remember your preferences. When you first visit, a banner lets you accept or reject non-essential cookies, and you can change your choice at any time. You can also adjust cookie settings through your browser, though some parts of the site may not work as intended if you disable them.

Your Rights

When it comes to your personal data, the UK GDPR and EU GDPR give you a number of rights:

• The right to access the information we hold about you
• The right to have inaccurate or incomplete data corrected
• The right to ask us to delete your data, subject to any legal obligations we have
• The right to restrict or object to how we use your data
• The right to data portability
• The right to withdraw consent at any time, where we rely on it
• The right to unsubscribe from marketing messages whenever you like

To exercise any of these rights, just contact us at support@hidn-london.com. We may ask you to confirm your identity, and we'll respond within one month. If you're ever unhappy with how we handle your data, you also have the right to complain to the UK's Information Commissioner's Office (ICO) at ico.org.uk, or to the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) at autoriteitpersoonsgegevens.nl.

Keeping Your Data Safe

Protecting your information is something we take seriously. We've put practical technical and organisational security measures in place to guard against unauthorised access or misuse. While we do everything reasonable to keep your data secure, no online platform can promise absolute protection.

How Long We Keep Your Data

We only keep personal information for as long as it's genuinely needed — whether that's to complete an order, meet a legal or tax requirement, or resolve a dispute. Once data is no longer necessary, we dispose of it securely.

Links to Other Sites

You may occasionally find links to external websites on our pages. Please note that this Privacy Policy applies to the Hidn London website only. We have no control over third-party sites and can't be held responsible for their privacy practices.

Policy Changes

We may update this Privacy Policy as our business develops or as the law changes. Any updated version will be posted on this page, with the date reflecting when it was last changed. Continuing to use our site after an update means you accept the revised policy.