Payment Policy
This Payment Policy explains how we collect and handle payments for orders placed through the Hidn London website. By going ahead with a purchase, you agree to everything set out below.
Payment Authorisation
At checkout, we run an authorisation check on your chosen payment method to confirm the necessary funds or credit are in place. A successful authorisation completes your transaction and confirms your order.
If your payment fails verification or is declined by your provider, your order won't be confirmed. You're welcome to try again with corrected details or switch to a different payment method.
Accepted Payment Methods
We offer a range of trusted, secure ways to pay, giving you flexibility at checkout:
- American Express
- Apple Pay
- Google Pay
- Mastercard
- Shop Pay
- Visa
The options available to you will be shown at checkout and may vary slightly depending on your device or location.
Secure Transactions
Every payment made on our website runs through Shopify's secure payment infrastructure, backed by industry-leading encryption and fraud-detection tools. Your financial details are handled with the utmost care and are never stored on our servers.
In some cases, an order may be flagged for additional security review. If that happens, there may be a short delay in processing, or in rare cases the order may need to be cancelled as a precaution.
Pricing & Currency
The price you see before checkout is exactly what you'll be charged — there are no surprise charges added by Hidn London after your order is placed. All pricing is clearly displayed throughout your shopping experience and confirmed at the time of payment.
Transactions are processed in the currency shown at checkout. Any exchange-rate fluctuations or additional fees charged by your bank are entirely at the discretion of your financial institution.
Refunds
If a refund has been approved under the terms of our Return & Refund Policy, the money will be returned to the same payment method used for the original purchase. The time it takes to appear in your account depends on your bank or payment provider, but we process our side within the timeframes set out in our refund policy.
Payment Issues & Chargebacks
If a payment is reversed, disputed, or withdrawn after it was originally authorised, we reserve the right to place the related order on hold or cancel it until the matter is resolved. Depending on the situation, further verification or re-payment may be required, in line with our Terms of Service.
Policy Updates
We may revise this Payment Policy from time to time to keep it aligned with changes to our business or relevant regulations. Any updates take effect as soon as they're posted on this page. Continuing to use our website after changes have been posted means you accept the updated terms.
Contact Information
Hidn London is owned and operated by KJ Ecom, a company registered in the Netherlands.
Registration Number: 91412749
Address: Anthonetta Kuijlstraat 49B, 3066 GS Rotterdam, Netherlands
Customer Support Hours: Monday to Friday, 9:00 AM – 5:00 PM (UK time)
Email: support@hidn-london.com
Phone:
Contact Form: Submit your question via our Contact Us page.
Our support team typically responds within 24 hours on business days.