Browse our collections, choose your size and colour, and click "Add to Cart." When you're ready, head to checkout and complete your order using any of our accepted payment methods. You'll receive a confirmation email the moment your order is placed.

Orders can be cancelled or changed within 24 hours of being placed. After that window, your order may already be in processing and changes may no longer be possible. Contact us as quickly as you can at support@hidn-london.com and we'll do everything we can to help. For full details, see our Return & Refund Policy.

Email us straight away at support@hidn-london.com with your order number and the correct address. If your order hasn't been dispatched yet, we'll update it right away. Once an order has been dispatched, we're unable to redirect it.

You'll receive an order confirmation email as soon as your purchase is complete. If you don't see it within a few minutes, please check your spam or junk folder. Still nothing? Get in touch and we'll resend it.

Most customers receive their orders within 5–8 business days from the date of purchase. Our standard timeline:

• Order cut-off time: 5:00 PM (UK time) on business days
• Processing time: 1–2 business days (Monday to Friday, excluding public holidays)
• Transit time: 4–6 business days after dispatch

Place your order before 5:00 PM on a business day and we'll generally begin processing it the same day; anything after the cut-off is picked up the next business day. Please note that all timeframes are estimates and may occasionally be affected by factors outside our control, such as carrier delays or public holidays. Full details are in our Shipping Policy.

Delivery is free on every order within the United Kingdom — no minimums and no exceptions.

No. All prices are shown in GBP, and the price you see at checkout is the price you pay — applicable UK VAT and any import charges are already included, so there's nothing extra to pay on delivery.

Yes. Once your order has been dispatched, you'll receive an email with your tracking details so you can follow your parcel every step of the way.

While we always aim for timely delivery, occasional delays can happen due to high order volumes, carrier disruptions, or severe weather. If your order hasn't arrived within the estimated timeframe, please allow a few extra business days before contacting us — and we're always happy to look into it on your behalf.

First, please check with neighbours, building reception, or any secure spots nearby where it may have been left. If the parcel still can't be found, email us at support@hidn-london.com with your order number and we'll investigate with the carrier right away.

We accept return requests within 30 days of your order being delivered. Items must be unused, unworn, and in their original condition with all tags intact. To start a return, email us at support@hidn-london.com with your order number and the item(s) you'd like to return. See our full Return & Refund Policy for details.

As a UK consumer, you also have a statutory right to cancel most online orders within 14 days of delivery, in addition to our 30-day policy.

Once we've received your returned item and completed our inspection, your refund will be issued to your original payment method within 7 business days. Please allow a little extra time for your bank or payment provider to reflect the amount. You'll receive a confirmation email as soon as your refund has been processed.

For returns due to a change of mind or wrong size, return shipping costs are the customer's responsibility. We strongly recommend using a tracked shipping method, as Hidn London can't be held responsible for returns lost in transit. If the item you received was damaged, defective, or incorrect, we'll cover the full cost of return shipping.

Yes. Email us at support@hidn-london.com and we'll walk you through the exchange process. Please note that exchange shipping costs may apply, unless the item was defective or incorrect.

We're sorry to hear that. Please contact us as soon as possible at support@hidn-london.com and include:

• Your order number
• A description of the issue
• Photos of the item and its packaging

Our team will review everything and arrange a replacement or full refund at no extra cost to you.

Every product page includes a Size Guide link. We always recommend checking it before ordering, as sizing can vary slightly between styles. If you're between sizes, we generally suggest sizing up. Still unsure? Email us and we'll help you find the perfect fit.

Most of our styles run true to size. Where there are exceptions, we note this in the product description. Our customer reviews often include helpful sizing notes from real buyers too — always worth a read before ordering.

Most of our styles are available from [XS to 2XL]. Sizing varies per style and is always listed on the individual product page. We're continuously expanding our size range, so check back regularly for new additions.

No problem at all — simply start a return within 30 days of delivery and we'll process a refund or exchange. See our Returns & Refunds section above for full details.

We work hard to make our product images as accurate as possible. However, colours may appear slightly different depending on your screen settings and device. If you have any questions about a specific product before ordering, feel free to get in touch — we're happy to help.

Some popular styles are restocked seasonally. The best way to stay informed is to sign up for our newsletter — you'll be the first to know about new arrivals and restocked favourites.

Yes — bundle savings apply automatically at checkout, with no code needed:

• Buy 2 items → extra 15% off
• Buy 3 items → extra 20% off
• Buy 4 items → extra 25% off

Simply add your items to the cart and the discount applies automatically. Mix and match across all Hidn London collections.

Our support team is available Monday to Friday, 9:00 AM – 5:00 PM (UK time).

• Email: support@hidn-london.com
• Phone: +31 6 44749060
• Contact Form: Visit our Contact Us page

We aim to reply within 24 hours on business days.

Hidn London is operated by KJ Ecom, a company registered in the Netherlands.

• Registration Number: 91412749
• Address: Anthonetta Kuijlstraat 49B, 3066 GS Rotterdam, Netherlands

Absolutely. Our store runs on Shopify — one of the world's most trusted e-commerce platforms. All transactions are SSL encrypted, and we accept secure payment methods including American Express, Apple Pay, Google Pay, Mastercard and Visa. Your payment details are never stored on our servers.

For more information, see our Privacy Policy, Payment Policy, and Terms of Service.